F.A.Q

We process online payments through PayPal, and Stripe. PayPal & Stripe will allow you to process Visa, MasterCard and American Express. For our United Kingdom customers, we also accept payment by Bank Transfer. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.

We do not allow the change of delivery option once an order has been placed due to differences in prices.

Unfortunately not. Once an order has been entered into the system, we cannot edit it.

Once an order is entered into the system, it cannot be changed. However, if you contact our support team before the order is marked as dispatched, we may be able to cancel it. Once cancelled, please make a new order with the correct details.

This is because we are either unable to post the item to the location you entered, or that location is not covered by our couriers. We do not ship air fresheners, perfumes, oils or sprays overseas.

If your order is placed before 6pm (UK time), Monday to Friday, we will aim to dispatch your order on the same day!

Our delivery times to the UK are 2-3 working days.*

Our delivery times to the US & Canada are 4-7 working days.*

Our delivery times for EU countries are 4-7 working days.*

Our delivery times to everywhere else are 5-10 working days.*

* Our delivery times are calculated based on the time frame given to us by our shipping couriers. 

Our top shipping couriers for UK orders are Royal Mail and Hermes.

For international orders, we ship using Royal Mail, ParcelForce or UPS.

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