Shipping & Payments
A large majority of our items are shipped using Royal Mail.
- For UK orders, please typically expect 2-3 working days*.
- For USA orders, please expect 5-7 working days*.
- For Canada orders, please expect 5-7 working days*.
- For orders within Europe, please expect 3-5 working days*.
- For orders to Australia/New Zealand, please expect 5-10 working days*.
- For orders anywhere else, please allow 5-10 working days*.
All international orders, and all UK orders (over £10) are fully tracked. A tracking number will be added to your order when it is dispatched.
*Delivery estimates begin once your order is marked as shipped. Orders are usually shipped out within one working day.
For UK orders, we offer a low-cost option to upgrade your parcel to a low-CO2e delivery service using Royal Mail.
On average, Royal Mail’s Small Parcels emit 193g of CO2e. This will be reduced as Royal Mail pledges to be net-zero carbon emissions by 2040. You can learn more by visiting this link.
Yes — all orders (over £8) are dispatched with a fully tracked service (usually Royal Mail).
Unfortunately not. Once an order has been entered into the system, we cannot edit it.
Once an order is entered into the system, it cannot be changed. However, if you contact our support team before the order is marked as dispatched, we may be able to cancel it. Once cancelled, please make a new order with the correct details.
This is because we are either unable to post the item to the location you entered, or that location is not covered by our couriers. We do not ship air fresheners, perfumes, oils or sprays overseas.
If you are not ordering any of the above items, please contact us and we may be able to resolve this issue.
UK orders are dispatched using Royal Mail, Hermes or UPS.
For international orders, we ship using Royal Mail, ParcelForce or UPS.
We process online payments through PayPal, and Stripe. PayPal & Stripe will allow you to process Visa, MasterCard and American Express. For UK customers, we also accept payment by Bank Transfer. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.
Clothing
For our clothing products, the chest size, measured in inches, is the length of the product from side to side (or, arm pit to arm pit) as if the thobe is laid flat.
To get the total chest size around the bust, simply double the chest size shown on the listing.
For example, a Moroccan thobe chest size of 26 means the measurement from pit to pit, as if the thobe is laid flat, is 26 inches approximately. For the total chest size around bust, simply double the size.
Returns & Refunds
At Habibi Collections, we try our best to make the returns process as smooth as possible. We accept returns for all products except edible products where the seal is broken. This is due to health and safety.
Buyer is responsible for returns postage.
All returns must be within 30 days since your order was placed.
To open a return, please fill out this returns form.
Unfortunately not. Once an order has been entered into the system, we cannot edit it.
Once an order is entered into the system, it cannot be changed. However, if you contact our support team before the order is marked as dispatched, we may be able to cancel it. Once cancelled, please make a new order with the correct details.
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